Do you have any favorite Email, Marketing, SEO or Shopify Inspector? It is very likely that you can find it among the integrations offered by Shopify and Magento. In the MG marketplace, you can spend several minutes exploring the hundreds of integrations available, both free and paid (around 840 in total).
If you cannot find the functionality you need inside Shopify, do not worry because surely you can find it in your App Store. Sales, Marketing, Social Media, Email Marketing, eCommerce Spy Tool, Shopify Inspector and Reports are some of the multiple categories you will find for free and pay. The interesting thing is that you can upload your own app to be in the App Store.
Training and Support
Assistance and support are key factors when choosing an e-commerce platform. You would not like to lose sales because something failed in your store.
Regarding this aspect, we have bad news from Magento. Well, its free version does not offer an unlimited support service as it does in Enterprise, your payment plan. In this case, support is managed through tickets and includes the installation of the platform, solving issues relating to bugs and problems associated with basic configuration.
With the Community Edition, users do not have access to telephone technical assistance. However, this does not mean that those who opt for this version do not receive help of any kind but can access:
– Documentation for developers and merchants.
– Forum where you can ask your questions and find answers to all your questions.
– Technical resources that will help you to take your first steps in this platform and be able to develop or customize it using this technology.
– Wiki, a resource full of technical articles that will serve as a guide for the configuration of any aspect of your online store.
For lovers of electronic commerce and all those who want to train to optimize their results, Magento offers a wide variety of free courses for different users: programmers, designers and marketers. At the same time, the brand provides certification to validate the skills and knowledge of its experts.
For its part, Shopify offers a 24/7 support service to all its users through different channels: email, chat and telephone. In this section, you can ask your question or find the answers.
Also, you can consult and participate in its forum. This is excellently organized by topics to make it much easier to find the answers you are looking for.
Do you need the help of an expert? That will not be a problem. Shopify gives you a list of design, programming and marketing professionals, recommended by the company to advise you.
