Businesses often need to send out packages to their customers in large volumes. It can be difficult to track each one of these so they hire specialists for monitoring and corrective action. Doing so will allow them to improve efficiency, reduce costs, and improve customer satisfaction. Fedex is one of the most preferred shipping company because of its established network and excellent reputation. However, it is not perfect just like every other delivery service. A third-party Fedex auditing service can help in gauging effectiveness and enhancing the service level. In particular, they usually perform the following tasks:
Late Refunds
Customers are given a timeframe for the arrival of their package. They expect this promise to be kept. Many make an effort to be present for the courier despite their busy schedules. They may plan certain activities around the arrival, just as giving it as a gift for a birthday celebrant. If there are long delays, then their plans are thrown off and they can become irate. Auditors can detect late packages automatically and apply for refunds. They can also verify that those refunds have pushed through.
Duplicate Charges
Given the volume of deliveries, it is not uncommon for some of them to be charged multiple times due to system or employee error. It should be easy to spot them and get refunds if they appear on the same invoice. However, sometimes they appear months apart on separate invoices. It can be hard to keep track. The company may be paying double and losing money unnecessarily. Fedex auditing ensures that these errors are spotted right away for instant refunds.
Billing Mistakes
Other types of problems can occur with billing. There could be additional charges that came out of nowhere. The weight of the package and the address of the recipient may not be correct. All of these will be settled for the company by the auditing service. Full refunds will be issued for each case.
Reports and Analytics
Fedex auditing clients will have access to the real-time statistics contained in the reports. They can check this 24/7 so that they can get a faithful picture of the shipping activities, errors, and refunds. They can verify if certain cases have been resolved or not. Summaries will also be available to monitor progress history. Those who are using credit cards to pay for the shipments will see the refunds being reflected in their monthly statements.
Check the coverage of the auditing service. See if they track the Express, Ground, and Freight services that you typically use for your shipments.
